TeleMate.Net Software Announces New Digital Citizenship Feature Set for NetSpective WebFilter Version 5.4

by | Oct 5, 2017 | Netspective

TeleMate.Net Software feels it is important to address customer recommendations and market trends promptly. NetSpective Version 5.4 introduces our first collaborated feature with Grom Social Enterprises providing socially responsible web media content to children in the K-12 market. Version 5.4 includes Grom Digital Citizenship License and the new category of Self-Harm and Suicide.

If you are still running version 4.x and wish to upgrade to version 5.4 please review the following details: Version 5.4 is available to customers upon request to TeleMate Technical Support, Registration Services, or your NetSpective Sales Representative. The primary reason for the change in process for deploying version 5.4 as compared to prior versions is due to a new user interface, improved handling of Google Services, and enhanced remote agents.

Due to version 5.0 introducing a new interface and adding features that require additional performance. Older appliances designated as Models 6D and 6Q that were purchased more than 6 years ago do not meet the performance requirements. If you have an older model or are not sure please contact Technical Support or your Sales Representative for assistance.

Appliances designated as Model 12D, 12Q, and 12H are compatible with version 5.0 performance requirements, yet as stated in prior notifications are not capable of leveraging all of Version 5.0 Inline or Proxy SSL Inspection capabilities. Models 15R, 15HI and 16HI support all Version 5.0 features, as well as planned road mapped features for the next three years. If clarification is needed please contact TeleMate’s Technical Support or your Sales Representative for assistance. We are here to help.

To address the transition, TeleMate.Net Software is providing several methods for educating administrators and system managers on the new interface. First, easy to follow videos have been created and are available for viewing by navigating to NetSpective Training Videos. Secondly, a private or group based WebEx session can be scheduled to walk through the new user interface and features. Select Schedule a NetSpective Webinar to choose a date and time that works best for your schedule.

TeleMate.Net Software Announces NetSpective Version 5.2.18 to address Google Chrome changes

by | Nov 28, 2016 | Netspective

TeleMate.Net Software is providing a release update to all NetSpective WebFilter systems version 5.0 and greater to address changes in Google’s Chrome Web Browser. This update, Version 5.2.18 is ready to be applied to your systems now by accessing the NetSpective Update screen. From the Update screen, select the “Get Updates” button, and then press the “Install Update” button. NetSpective will need to reboot to complete the install process.

Over the past few weeks, Google has updated the Chrome Web Browser to use a new revision of the QUIC network protocol. This change effects NetSpective WebFilter’s ability to render policy reminders, safe search enforcement, and other Google-specific features in both the Inline deployments and all Remote Agents. We recommend that you apply this update.

If your NetSpective WebFilter is in a Passive deployment, the QUIC protocol should be blocked at the network firewall by denying UDP on port 80 and 443. We recommend you contact your firewall vendor for assistance.

NetSpective Remote Agent for macOS officially supports version 10.12 Sierra.

NetSpective Remote Agent for Windows was digitally signed with an SHA-2 certificate required for Windows 10. If you are using Windows 7 or Windows Server 2008, you will be required to have the latest Windows Updates or at least have the updates mentioned in KB3033929 https://support.microsoft.com/en-us/kb/3033929.

If further explanation is required, contact TeleMate.Net Software Technical Support at +1(678) 589-7120 or NetSpectiveSupport@telemate.net, or visit their website at http://www.getnetspective.com/support.